Posts Tagged ‘customer service automation’
Should You Use Chatbots or Live Agents? A Practical Guide for Smarter Customer Support
Introduction: The Evolving Role of Customer Support Customer support has come a long way from phone queues and email tickets. With businesses moving faster than ever, the tools we use to support customers need to keep up. Chatbots and live agents (AI-powered virtual agents) are two popular solutions in this space, but they aren’t interchangeable.…
Read More5 Ways AI Can Reduce Your Customer Support Costs (and Supercharge Your Service)
Introduction: The New Era of Customer Support In today’s always-on world, customers expect support to be fast, consistent, and available around the clock. But keeping up with those expectations using only human teams is costly and often unsustainable. Enter AI-powered customer service agents. AI isn’t just a futuristic buzzword anymore. It’s a practical, accessible solution…
Read More