Privacy Policy

1. Introduction

Titan Business Solutions (“Titan,” “we,” “our,” “us”) develops intelligent automation tools and AI-powered software platforms including the Titan AI System, Build OS, and Service OS.
Our solutions enable businesses to deploy branded AI assistants, automate customer interactions, and integrate with CRM systems and websites.

This Privacy Policy explains how we collect, use, store, and protect information when you use our websites, apps, chatbots, or connected systems—including our Facebook or WhatsApp-integrated AI chat agents.

2. Information We Collect

We collect information necessary to deliver and improve our AI services. This includes:

a. Information You Provide

  • Business name, contact information, and service details when signing up.
  • Conversations, chat inputs, or requests made through AI assistants.
  • User credentials or login details (when applicable for portals or dashboards).
  • Customer support inquiries, survey responses, and feedback.

b. Automatically Collected Information

  • Usage logs, browser type, IP address, and device data.
  • Interaction metrics from AI chat sessions (timestamps, message counts, response types).
  • System analytics for performance, uptime, and debugging.

c. Third-Party Data Sources

We may receive limited data from:

  • Facebook, WhatsApp, or Messenger when you interact with our apps or AI agents.
  • CRM or scheduling tools (e.g., Zoho CRM, WordPress-based systems) when integrated with your account.

We only access or process this data to the extent required to perform the requested service.

3. How We Use Information

We use collected data to:

  • Deliver and personalize AI agent interactions.
  • Provide 24/7 automated support, scheduling, and CRM updates.
  • Improve accuracy, language understanding, and model performance.
  • Communicate updates, system notices, and product improvements.
  • Detect, prevent, and respond to technical issues or abuse.

We do not sell or rent your personal information to third parties.

4. Data Storage & Security

  • All data is securely stored in PostgreSQL databases hosted on Titan-managed or client-designated servers.
  • Communications between your device and Titan systems are encrypted via SSL/TLS.
  • Titan adheres to strict data access controls—only authorized personnel can view or manage sensitive information.
  • Data related to AI chat sessions may be retained for analytics and audit trails, but anonymized where possible.

5. Data Sharing

We may share limited information only in these situations:

  • Service Providers: Trusted vendors who assist in hosting, analytics, or CRM integrations.
  • Compliance: To comply with legal requests or prevent fraud or misuse.
  • Clients (in Multi-Tenant Systems): AI conversations belonging to a specific business tenant are only accessible by that tenant’s authorized users.

Titan never shares chat content, CRM data, or user credentials with any unrelated third parties.

6. User Rights

You have the right to:

  • Access and review the data we store about you.
  • Request correction or deletion of inaccurate or outdated data.
  • Withdraw consent for certain data uses (may affect service functionality).

Requests can be submitted via info@titan242.com.

7. AI Training & Data Handling

Titan’s AI agents operate using secure OpenAI API connections.

  • Chat transcripts are used only for service performance and troubleshooting, not for model training.
  • No customer data is publicly available or reused across tenants.
  • Each business operates under a separate data container (tenant) ensuring privacy and isolation.

8. Cookies & Tracking

Titan’s websites and chat widgets may use cookies or local storage to:

  • Maintain chat continuity.
  • Improve page performance.
  • Collect aggregate, anonymized usage analytics.

You can disable cookies in your browser settings, but some features may not work properly.

9. Third-Party Links

Our websites and apps may contain links to third-party services (e.g., Facebook, Zoho, WhatsApp).
We are not responsible for the privacy practices of those third parties, and you should review their respective privacy policies.

10. Children’s Privacy

Titan’s services are intended for business and professional users only.
We do not knowingly collect personal information from individuals under 16 years old.

11. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on https://titan242.com/privacy-policy with a revised “Effective Date.”
Significant changes will also be communicated via email or system notice.